We understand that sometimes things don't work out as expected. At luxewearhub, we’re committed to making the return process as simple as possible. Our goal is to ensure that you are happy with your purchase, offering you peace of mind with our flexible return and refund policy.
How to Return an Item
If you decide to return an item, you can do so within 48 hours of receiving it. To ensure your return is processed smoothly, please follow these simple guidelines:
The item should be unused, undamaged, and in its original condition.
Ensure all tags, packaging, and the invoice are intact.
We recommend holding onto the packaging and tags until you are fully satisfied with your purchase.
Easy Steps for Returning Your Product
Returning an item is quick and easy:
Email us at essencecollective1@gmail.com within 48 hours of receiving your order to initiate the return.
Alternatively, you can log into your account on our website and select the return option.
Once we receive your return request, our team will guide you through each step of the process to make it hassle-free.
Transparent and Fair Refund Process
We believe in keeping things transparent when it comes to refunds. If the product doesn’t meet your expectations, we’re here to make it right.
Refund Timeline
After we receive your returned product, we will inspect it to ensure it meets our quality standards. If everything checks out, we will process your refund within 5 to 7 business days. Refunds will be credited to the original payment method used at the time of purchase.
Maintaining Our High Standards
We only offer refunds for products that are in perfect, unused condition. Products showing signs of damage, wear, or misuse may not qualify for a refund. Our team will carefully inspect returned items to maintain the high standards you expect from us.
To maintain quality and hygiene standards, certain items are non-refundable and cannot be returned or exchanged. Please review the list below before making a purchase:
If you have any questions, feel free to reach out to our support team for assistance.
Need Help? Contact Us
If you have any questions about the return or refund process, or need assistance, our customer service team is always ready to assist you. We’re here to make your shopping experience as smooth as possible.
Thank you for choosing luxewearhub. We value your business and are dedicated to ensuring your complete satisfaction!