Order Cancellation Made Simple at luxewearhub

We want you to have a smooth and satisfying shopping experience with us! However, we understand that sometimes plans change, and you may need to cancel your order. To make this process as easy as possible, we’ve outlined the details of our cancellation policy below.

When Can You Cancel Your Order?

We do our best to accommodate cancellation requests, but whether we can cancel your order depends on its status-whether it's still being processed or already shipped. Certain products, like custom or personalized items, may have different cancellation rules.
 

To check if your order is eligible for cancellation, log into your account dashboard or reach out to our customer support team. For the best chance of cancellation, please act quickly, as cancellation may not be possible once the order enters the shipping process.

How to Cancel Your Order

Canceling your order is simple:
 

• Log into your account on our website.
• Go to 'Order History' and find the order you want to cancel.
• Click 'Cancel' and follow the on-screen instructions.

If you run into any issues or need assistance, our friendly customer support team is always available to help. Please note that cancellations can only be made before your order is processed or shipped.

Refund Process After Cancellation

Once your order is successfully canceled, we will promptly initiate a refund to the original payment method. Refunds typically take a few business days to process, depending on your payment provider. If you have any questions about your refund, feel free to reach out to us, we’re here to help!

Exceptions to Cancellations

While we aim to accommodate all cancellation requests, there are certain exceptions:
 

Custom or personalized products: These items cannot be canceled once production begins.

Shipped orders: Once your order has been packed or shipped, it cannot be canceled.

Special promotions or clearance sales: Orders made during sales may have specific cancellation rules, which will be clearly communicated during checkout.
 

If you’re unsure about a product’s eligibility for cancellation, our customer service team is happy to provide more details.

Important Legal Information

Please note that our cancellation policy is subject to change without prior notice. While we strive to keep the information accurate, there may be occasional errors. By placing an order, you agree to waive any claims related to cancellations. We reserve the right to refuse or cancel any order that violates our terms or seems fraudulent.

Have Questions? Contact Us

If you have any questions about our Cancellation Policy or need assistance, don’t hesitate to get in touch. You can email us at essencecollective1@gmail.com. Our team is always here to ensure that your shopping experience is as smooth and enjoyable as possible.